PagerDuty has launched its Fall '25 update, introducing new AI agents and over 150 platform enhancements targeting digital operations management.
The latest release includes the introduction of advanced artificial intelligence agents such as the PagerDuty SRE Agent and Scribe Agent. These agents are designed to automate diagnostics, transcription, and remediation tasks, aiming to reduce resolution times and alleviate cognitive load for digital operations teams.
Jeffrey Hausman, Chief Product Development Officer at PagerDuty, commented on the significance of the new release.
"This is a turning point for digital operations," said Jeffrey Hausman, Chief Product Development Officer at PagerDuty. "PagerDuty's AI agents are not just automating tasks-they're transforming how organisations innovate and compete in a world where every second counts. Our customers are already seeing dramatic reductions in downtime and a step-change in engineering productivity."
The company stated that customers trialling the new suite have reported resolving incidents up to 50% faster, enabling engineering teams to reclaim substantial amounts of time for innovation. Over 150 enhancements introduce features to strengthen operational resilience and scale digital operations amid growing complexity and risk.
AI agent suite
The PagerDuty SRE Agent is designed to learn from related incidents, automatically surfacing necessary context and providing recommendations for diagnostics and resolution. It also generates self-updating runbooks intended to reduce cognitive load and help prevent repeated problems. Early adopter feedback suggests the agent has delivered measurable improvements in incident response times and a reduction in on-call fatigue.
The PagerDuty Scribe Agent offers automatic transcription of Zoom meetings and chat discussions, delivering structured summaries and status updates directly within Slack or Microsoft Teams. This feature aims to ensure that teams retain critical information throughout and after an incident response.
Other new agents include the PagerDuty Shift Agent, which detects and resolves on-call scheduling conflicts, and the PagerDuty Insights Agent, which provides context-aware recommendations based on analytics, with the objective of preventing issues before they escalate.
Expanded AI integrations
PagerDuty has extended its AI capabilities through general availability of its remote Model Context Protocol (MCP) server, supporting integration with third-party AI agents. This builds on the protocol introduced by Anthropic, and the company reports more than 250 customers have started using its MCP server within the past two months for AI-driven operations management.
Will Pfleger, Senior Software Engineer at Block, highlighted their experience:
"During a recent hack week, we built a PagerDuty MCP extension to connect our open source AI agent, goose, with incident management workflows. This has become a production tool that automates triage and root cause analysis across our teams, and we're excited to see PagerDuty now provide their own first-party MCP server as this collaboration demonstrates how AI-powered systems can reduce on-call burden and deliver real operational value."
Developer and workflow enhancements
Integrations have been expanded for tools such as Spotify for Backstage, alongside improvements to chat-native experiences in Slack and Microsoft Teams. The aim is to embed AI-driven insights and automation into popular developer workflows, reducing the need for users to switch context during incident response. Additional features to support flexible scheduling are being rolled out to give teams greater control.
James Governor, Analyst and Co-Founder at RedMonk, discussed the broader context:
"Enterprises are struggling with the growing complexity of modern software development and infrastructure as AI adoption accelerates," said James Governor, analyst and co-founder at RedMonk. "PagerDuty is responding with a platform reliability story focusing on developer experience, open standards such as MCP, and the use of agents to support operations and engineering teams."
Availability and rollout
The company said the PagerDuty SRE Agent and Insights Agent are now in early access, with plans for wider availability in the concluding quarter of 2025. The Scribe and Shift Agents, as well as the MCP Server and Backstage integration, have reached general availability. Chat-first experience enhancements are now available for Slack and are expected to launch fully for Microsoft Teams in the last quarter of 2025, with flexible scheduling features also launching in early access over the same period.
