MedPlanner has added personalised health intelligence and medication reminders to its AskHEMI app. The update is free for iOS and Android users worldwide.
The new release lets users upload lab reports and prescriptions for the app to read automatically and use when answering health questions. It also adds medication reminders, allowing users to set schedules, receive alerts and record whether doses were taken or skipped.
AskHEMI is positioned as an AI health companion for patients between appointments, when questions arise outside clinic hours. The latest version uses a user's health profile, including conditions, medicines, allergies, lab results and lifestyle information, to tailor responses.
For example, a user could ask whether a painkiller is safe to take and receive an answer based on current medications and conditions. After users log their doses, the app also tracks adherence through weekly and monthly charts.
Broader push
The update expands AskHEMI beyond a question-and-answer tool into a more continuous medication and record-keeping role. It comes as digital health developers try to make apps more useful for routine care management rather than occasional symptom checks.
AskHEMI can also analyse images uploaded from a phone or taken with a camera. MedPlanner said a photograph of a skin condition, for example, could be used to provide information on what it might indicate and whether medical attention may be needed.
The app supports multiple languages, a feature intended to widen access across countries and communities. It is free for casual use, with paid plans priced at USD $3 a month for regular access and USD $10 for heavier use.
Dr Ezam Mat Ali outlined the rationale for the changes.
"We are thrilled to offer these new capabilities to users of AskHEMI. By adding greater intelligence to the app, every response is grounded in the user's own health profile. This update sets us further apart from the many generic AI health apps available today," said Dr Ezam Mat Ali, Founder and Chief Executive Officer of MedPlanner.
Clinical focus
MedPlanner describes itself as a clinician-led AI health technology company with operations in Kuala Lumpur and London. Its wider product line includes tools for hospital clinical care coordination and AI medical scribing, alongside the patient-facing AskHEMI service.
AskHEMI is built on MedPlanner's HEMI clinical engine, which combines several large language models with retrieval-augmented generation. The structure is designed to support health-related responses with reference to stored context and uploaded information.
Competition in AI health has intensified as developers try to address concerns about generic answers, weak context and limited reliability in consumer tools. Personalisation features, document ingestion and reminders are becoming more common as companies work to retain users beyond first-time queries.
Health apps that handle medication schedules and medical documents also face scrutiny over trust, usability and the quality of guidance they provide, particularly when users rely on them outside formal clinical settings. MedPlanner argues that the gap between appointments creates demand for tools that can offer ongoing support when clinics are closed or the next consultation is weeks away.
Dr Ezam framed the app as part of that day-to-day patient support model.
"AskHEMI is a daily health companion, not just when questions arise, but every single day. Over time, as users engage with their own health data and get answers they can understand, they become more informed about their own bodies. That health literacy is one of the most powerful things we can give a patient," said Dr Ezam.