Manhattan unveils Agentic AI to transform supply chain tasks

Manhattan Associates has introduced Agentic AI capabilities within its Manhattan Active solutions, featuring autonomous digital agents designed to transform supply chain commerce operations.

The newly unveiled AI agents are fuelled by large language models (LLMs) and a cloud-native, all-microservice API architecture. These agents are able to autonomously perform tasks, adapt to changing conditions, and orchestrate workflows dynamically, marking a shift from traditional chatbot technology and static workflow setups to more situationally aware management across supply chain and commerce operations.

Manhattan Associates presented several initial AI agents, including the Intelligent Store Manager, Labour Optimizer Agent, Wave Inventory Research Agent, Contextual Data Assistant, and Virtual Configuration Consultant. These agents enable users to interact with Manhattan's applications using natural language, manage complex requests, and access data beyond traditional interfaces. This functionality supports optimisation efforts and helps in resolving disruptions in real time throughout the supply chain.

To enhance customisation, Manhattan Associates also introduced Manhattan Agent Foundry, a platform allowing organisations to build and deploy their own digital agents within the company's ecosystem. The aim is to help customers develop specialised automation tailored to their specific business needs, offering a faster path to value, increased scalability, and potential improvements in productivity.

According to Sanjeev Siotia, Chief Technology Officer at Manhattan, "Agentic AI isn't just another feature; it's a transformative innovation capability tailored to redefine the future of supply chain commerce. By opening up Agent Foundry to our customers and partners, we're ensuring that AI agent creation will not be constrained by vendor development cycles. This is part of Manhattan's ongoing commitment to path-breaking technology that heightens efficiency and resiliency. Our best-in-class customer base now has the power to create thousands of digital agents, limited only by their imagination."

All agents developed within Manhattan Agent Foundry are stated to be compatible with emerging standards such as A2A and MCP protocols. This ensures interoperability with external agent platforms, including offerings from companies such as Google. The company says this focus on compatibility supports an increasingly interconnected and AI-driven business environment.

The Agentic AI assistants and the Agent Foundry platform are scheduled to be generally available from autumn 2025.

Manhattan Associates, a global leader in supply chain commerce solutions, continues to revolutionise the industry by leveraging advanced cloud-native technologies. The company's commitment to innovation and collaboration empowers partners to navigate the complexities of supply chain commerce effectively.

Manhattan's solutions focus on maximising warehouse efficiency, facilitating faster delivery of time-sensitive items, and orchestrating smarter order management. By unifying omnichannel experiences, the company ensures seamless integration across various sales channels, enhancing customer satisfaction and loyalty.