Hapag-Lloyd selects Camunda to automate shipping processes

Camunda has announced a partnership with Hapag-Lloyd to enhance process orchestration for the global shipping company's Freight Information System (FIS) software.

Hapag-Lloyd operates its FIS as a central ERP system, supporting all operational activities for international door-to-door transportation and covering the whole transport chain. The company has selected Camunda to replace its existing in-house workflow engine for process orchestration across FIS and connected systems.

The implementation introduces Camunda's process orchestration capabilities to automate and integrate business processes throughout Hapag-Lloyd's technology landscape. The partnership is designed to increase transparency, improve business agility, and elevate the customer experience by reducing reliance on homegrown technologies and automating manual tasks, including calls to microservices.

With Camunda's open architecture, Hapag-Lloyd gains access to Business Process Modelling Notation (BPMN), fostering greater collaboration between IT and business stakeholders. The system's flexibility enables the automation of business processes spanning multiple systems, which previously required significant manual intervention.

IBA Group is supporting the implementation of Camunda as part of its established development partnership with Hapag-Lloyd.

Jan Piekuszewski, Project Lead at Hapag-Lloyd, said, "Hapag-Lloyd's FIS provides our users real-time access to key data necessary for the management of the operations of our container shipping business. Our team selected Camunda to increase transparency of our business processes and integrate processes that were previously done without system support."

"Camunda will enable us to integrate our FIS software seamlessly with other systems, reduce the use of homegrown technologies, and cut back on operating costs. From a technical perspective, Camunda's self-hosted cloud-native version, which we are running on AWS, fits very well into our FIS architecture."

Frederic Meier, Senior Vice President of Sales at Camunda, said, "More and more organisations are building upon process orchestration as the foundation of successful business process automation initiatives. We are proud to partner with Hapag-Lloyd to help the company further improve its operational excellence with our process orchestration and automation software."

"We look forward to working with one of the world's leading liner shipping companies to further optimise its global door-to-door transport business, as well as improve internal efficiency and agility."

Hapag-Lloyd operates a fleet of 308 container ships with a total transport capacity of 2.4 million TEU and maintains 400 offices in approximately 140 countries. The company also holds equity stakes in 21 terminals worldwide and offers a range of logistics and terminal services.