Guidewire launches Qusar with AI agents for insurers

Guidewire has launched its Qusar release with a new Agentic Framework for insurers on its cloud platform. The update adds Guidewire-built AI agents for claims and underwriting workflows.

The framework lets insurers build, deploy and manage AI agents within Guidewire Cloud Platform. It gives those agents secure, real-time access to policy, claims and billing data, along with business workflows, so multi-step insurance processes can run automatically.

Insurers can choose different AI models for different tasks within the framework. Guidewire is positioning the system around core insurance operations rather than general-purpose AI use, focusing on claims handling, underwriting and policy servicing.

Industry analysts have argued that insurers want AI tools that fit regulated operational environments rather than sit outside them. Karlyn Carnahan, executive partner at Celent, said the latest release reflects that shift.

"Insurers are increasingly recognising that AI value comes from deep integration with core business processes, not from isolated experimentation," Carnahan said. "Agentic Framework addresses this directly by letting insurers deploy AI within their existing systems and workflows while maintaining operational control and compliance."

Workflow tools

Among the new tools in Qusar are three Guidewire-developed agents for specific insurance tasks. They include Claim Summarisation for ProNavigator, which gives adjusters a summary of claim activity, and Policy Change for ProNavigator, which is intended to help underwriters and customer service staff complete policy changes more quickly.

The release also includes Agentic First Notice of Loss, which uses conversational AI voice to guide claimants through the initial reporting of a loss. The tool captures key claim details during that first interaction.

The additions show how software suppliers to insurers are trying to move AI beyond pilot projects and into routine operations. Claims departments and underwriting teams have been among the earliest targets because they handle large volumes of structured and semi-structured information that often still requires manual review.

Garrett Anderson, chief information officer at Automobile Club of Southern California, said the company was already using AI in these areas.

"Guidewire AI innovations are helping us transform how we support our teams and serve our members," Anderson said. "By using AI to summarise claims and streamline key insurance workflows, we're improving efficiency, helping our adjusters focus on higher-value work, and creating a stronger foundation for future innovation."

Developer focus

Qusar also introduces Developer and Builder Assistants trained on the Guidewire environment. These tools understand its code base, programming languages, design patterns and configurations.

For developers, the assistants are intended to support work across Gosu, the Java-compatible language used in Guidewire systems, as well as integrations, Jutro and serverless functions. In product and data work, Guidewire has also added a Data Curation Assistant for Data Studio that converts plain language into SQL, and a Product Design Assistant for Advanced Product Designer to help automate insurance product configuration.

Guidewire's internal productivity benchmarks showed developers could deliver solutions more than 40% faster with its own assistants than with generic coding assistants. According to the company, the comparison was based on standard configuration tasks.

Diego Devalle, chief product development officer at Guidewire, said the company had embedded the new framework into its existing cloud platform rather than offering it as a separate layer.

"By building the Agentic Framework directly into Guidewire Cloud Platform, we are giving developers and AI builders the tools to engineer and safely deploy insurance-aware AI agents into their daily operations," Devalle said. "Additionally, Developer Assistants help teams deliver solutions more than 40% faster than generic coding assistants*** by combining AI capabilities with the deep contextual knowledge embodied in our platform. Our customers and partners are already seeing the tangible benefits, using these tools to quickly build and deploy AI agents that support both developers and business users."

Insurance context

Guidewire serves the property and casualty insurance market, where core administration platforms sit at the centre of underwriting, claims and billing operations. Suppliers in that sector have been under pressure to show how AI can be deployed in ways that preserve auditability, control and compliance while reducing employees' workload.

The Qusar release suggests Guidewire is trying to tie AI more closely to the systems insurers already use to run day-to-day operations. Several of the newly announced features are being offered on limited-availability terms, indicating a phased rollout across customers and regions.

More than 570 insurers in 43 countries use Guidewire products.