Google Cloud launches Gemini Enterprise to bring AI to all staff

Google Cloud has unveiled Gemini Enterprise, a new platform designed to provide organisations with AI capability across the entire workforce.

Gemini Enterprise integrates Google's Gemini models, both first and third-party agents, and technology from Google Agentspace into a single platform. The launch aims to enable businesses to move past simple conversational chat functions and construct secure, complex multi-step agents with access to both corporate data and core Google AI tools, such as Code Assist and Deep Research, all within a single workflow.

Key features

The platform uses Google's Gemini models as its core intelligence, supporting a range of tasks across business functions. With a no-code workbench, employees from various departments, including marketing and finance, can analyse data and automate organisational processes. Gemini Enterprise also comes equipped with pre-built Google agents for specialised functions such as deep research and data insights, while offering the flexibility to integrate custom agents built by customers or sourced from Google's partner ecosystem.

Businesses can connect Gemini Enterprise securely to their existing data sources across applications such as Google Workspace, Microsoft 365, Salesforce, and SAP. Centralised governance allows users to manage, audit, and secure all AI agents in use. The ecosystem underpinning the platform consists of over 100,000 partners, according to Google Cloud, with a focus on customer choice and supporting innovation. The company stresses that "some companies offer AI models and toolkits, but they are handing you the pieces, not the platform. They leave your teams to stitch everything together. But you cannot piece together transformation."

Customer adoption

Several businesses have already begun deploying Gemini Enterprise. Virgin Voyages, for instance, has implemented more than 50 AI agents, including "Email Ellie", which helps with personalised, on-brand marketing output. The company reports that the new agents have accelerated content production by 40% and contributed to record sales in July.

Macquarie Bank is deploying Gemini Enterprise to all staff, with objectives to improve customer experience, employee productivity, and decision-making. Gordon Food Service is using the platform and Google Workspace to support 12,000 employees, enhance sales strategies, and develop custom AI tools. Olympics Los Angeles '28 will use Gemini Enterprise and Google Workspace for planning and logistics, to manage more than 70,000 volunteers and workforce members.

Integration and workflows

Thomas Kurian, Chief Executive Officer of Google Cloud, wrote:

"AI is presenting a once-in-a-generation opportunity to transform how you work, how you run your business, and what you build for your customers. But the first wave of AI, while promising, has been stuck in silos, unable to orchestrate complex work across an entire organization.

He added:

"True transformation requires a comprehensive platform that connects to your context, your workflows, and your people. That's why today, we are proud to introduce Gemini Enterprise: the new front door for AI in the workplace."

Kurian highlighted the platform's capabilities in connecting with corporate data systems and supporting automation across existing workflows:

"Gemini Enterprise brings the best of Google AI to every employee through an intuitive chat interface that acts as a single front door for AI in the workplace. Behind that simple interface, Gemini Enterprise unifies six core components: The platform is powered by Google's most advanced Gemini models, creating the brains of the system, providing world-class intelligence for every task."

The CEO also made reference to ongoing customer wins, noting customers such as Banco BV, Behr, Box, DBS Bank, Deloitte, Deutsche Telekom, and the US Department of Energy amongst many currently using Google's AI products.

Advanced agent technology

Gemini Enterprise connects to business systems to provide real-time context, with new features including a Data Science Agent, available in preview. This agent aims to automate data wrangling and ingestion, assist with pattern discovery and model development, and streamline multi-step processes. According to Google Cloud, companies such as Morrisons, Vodafone, and Walmart are already making use of this agent to improve data workflows.

The platform's conversational AI capabilities extend to customer engagement, with the Customer Engagement Suite enabling service across web, mobile, call centres, and points of sale. Kurian explained the approach:

"Customer engagement is one of the most critical use cases for AI adoption and our Customer Engagement Suite - our Conversational AI solution for web, mobile apps, call centers and point of sale - works alongside your customer service reps to answer questions via chat and voice and take actions. The business impact is real, and leading companies are seeing results now."

Kurian pointed to Commerzbank's chatbot, which handles over two million chats, successfully resolving 70% of all enquiries, and Mercari in Japan, which expects a 500% return on investment by reducing contact centre workloads by 20%.

Developer and partner focus

Over one million developers are now building with Gemini CLI, which interfaces directly with Gemini models for automation, code-generation, and research. New CLI extensions permit integration with services from Atlassian, GitLab, MongoDB, Postman, Shopify, Stripe, and others. Google Cloud has worked with the industry on open standards, including the Agent2Agent Protocol for agent communication and the Agent Payments Protocol for safe transactions.

Clients have embedded Gemini models into their products to drive business results. Klarna is creating personalised lookbooks, increasing orders by 50%. Mercedes-Benz is using Google's AI for its MBUX Virtual Assistant, and Swarovski has reported a 17% increase in email open rates and a tenfold acceleration in campaign localisation. Customers such as Adobe, Cathay Pacific, Kraft-Heinz, LATAM Airlines, Toyota, and Unilever are also utilising AI models via Vertex AI.

Open ecosystem and skills development

As part of the strategy, Google Cloud highlights the open nature of its AI ecosystem, which spans over 100,000 partners. The company is working with Box, OpenText, ServiceNow, and Workday to enable cross-platform workflows, while consulting and integration partners such as BCG, Capgemini, HCLTech, Infosys, McKinsey, and others are supporting adoption.

New upskilling programmes are being rolled out. These include Google Skills, offering free training across Google AI, and the Gemini Enterprise Agent Ready (GEAR) programme, helping one million developers build and deploy agents. Google is also creating the Delta team, comprising Google AI engineers to work closely with client organisations.

In summarising the company's approach, Kurian said:

"As AI transforms organizations around the world, Google is the only partner with the full set of offerings that you can tailor to your organization's needs. And most importantly, we are delivering real business value to help you drive ROI from your AI investments. This is the power of Gemini Enterprise: the new front door for AI in the workplace. We're bringing the best of Google AI to every employee, for every workflow. And we're excited to support you every step of the way."