DuploCloud launches AI DevOps Help Desk to boost automation

DuploCloud has launched the DuploCloud AI DevOps Help Desk, described as the industry's first Agentic Help Desk where specialised DevOps agents address user requests in real time.

The new platform allows DevOps engineers and IT administrators to shift their roles from writing automation scripts to creating AI agents designed to tackle a wide range of end-user needs.

DuploCloud states that as artificial intelligence continues to drive rapid development and scalability within technology teams, the function of DevOps becomes critical yet increasingly challenging. Many current automation tools, the company notes, still rely heavily upon subject matter expertise, and the process of hiring skilled DevOps professionals is both difficult and costly.

According to the company, its platform has already provided support to a large number of high-growth businesses, including start-ups and enterprises, through an automation platform that covers the breadth of DevOps. This includes infrastructure-as-code (IaC), Kubernetes management, cloud services, observability, security, and compliance.

DuploCloud highlights that frequent collaboration with clients and management of thousands of environments naturally led to integrating AI into its operations. The resultant Agentic Help Desk, now part of DuploCloud's core platform, is aimed at enabling customers to scale more quickly, automate more processes, and free up time for other priorities.

Venkat Thiruvengadam, Founder and Chief Executive Officer of DuploCloud, commented on the complexity of operating cloud infrastructure and the slow pace of automation adaptation. "Building and operating cloud infrastructure continues to grow in complexity. The pace of DevOps automation constantly lags behind the ever-changing engineering and security needs of cloud infrastructure. Meaningful developer self-service remains elusive," he said. "DuploCloud's AI DevOps Help Desk represents a strategic leap forward in how DevOps is executed. Achieving unprecedented speed, efficiency, and reliability, fundamentally reshaping cloud operations."

The traditional IT Help Desk is generally structured as a manual, asynchronous model, limited by human resources. DuploCloud's Agentic DevOps Help Desk aims to replace this with a real-time, agent-driven system where user requests are routed directly to the relevant AI agent.

Through the system, users are able to state their requirements in plain language. The designated agent then responds with appropriate context, executes actions within secure permissions, and has the capacity to escalate tasks or collaborate with other agents if needed. The process also integrates human-in-the-loop elements, such as approval workflows, audit trails, screen share capabilities, and real-time user input, all embedded to provide user control without impacting efficiency.

The platform is reported to include an Automation Studio, centralised around an MCP server, which provides tools compatible with various infrastructure environments including Kubernetes, public cloud providers, open telemetry, and continuous integration/continuous delivery (CICD) systems.

Feedback from early adopters indicates that the AI DevOps Help Desk is being used to update infrastructure practices via containerisation and Kubernetes, address performance concerns, and execute cost optimisation procedures. Teams have reported the ability to automate up to 80% of routine DevSecOps tasks using custom agents calibrated to their specific workflows. The automation platform has reduced the time required for new application onboarding from weeks to minutes, and has halved the time to achieve and maintain industry compliance standards such as SOC2, HIPAA, and PCI.

The Agentic Help Desk is currently accessible to customers through an early access programme.