ControlUp adds Intel Device IQ to desktop monitoring

ControlUp has integrated Intel Device IQ into ControlUp for Desktops. ControlUp ONE has also been validated as an Intel vPro Certified Application.

The collaboration brings Intel's silicon-level telemetry into ControlUp's desktop monitoring software, giving IT teams access to hardware data alongside user experience information. The aim is to help identify endpoint problems before they affect staff using PCs in distributed and hybrid work settings.

Traditional endpoint tools often miss issues that begin at the hardware layer until they become visible to users. The integration is designed to expose signals such as thermal stress, power inefficiencies and device health data, then connect them with real-time measures of CPU, memory, battery and network performance.

The announcement reflects a broader effort by workplace technology suppliers to offer more direct insight into how employee devices perform outside the office. As companies support more remote and hybrid staff, IT teams have had to diagnose performance complaints without direct access to the hardware in question.

Hardware signals

Intel Device IQ provides telemetry and analysis from the silicon layer, while ControlUp adds desktop analytics and automation. Together, they are intended to help organisations detect performance or power anomalies, link them to the user impact and trigger policy-based responses.

The system can also protect active sessions during meetings and periods of focused work. ControlUp said this should reduce interruptions and lower the number of support requests across large fleets of devices.

Bob Johnson, Senior Vice President of Global Alliances and Partnerships at ControlUp, described the agreement as part of a wider move towards more automated endpoint oversight.

"Autonomous Endpoint Management starts with complete visibility and intelligent action," said Bob Johnson, Senior Vice President of Global Alliances and Partnerships, ControlUp. "With Intel Device IQ integrated into ControlUp for Desktops and our validation as an Intel vPro Certified Application, we extend our insight all the way to the silicon layer while ensuring optimized performance on Intel vPro-based PCs. This partnership helps customers eliminate blind spots, reduce support tickets, and protect productivity at scale."

Certified status

Intel vPro certification means ControlUp ONE has been validated to operate on PCs built on the Intel vPro platform. According to ControlUp, the process is intended to support efficient operation, lower CPU use, improved background processing and better coordination with hybrid CPU designs.

The validation is also tied to battery life and power efficiency, the companies said. For IT departments, the practical effect is more immediate information on whether software behaviour is affecting responsiveness or interrupting work on endpoint devices.

ControlUp's monitoring tools collect performance data every few seconds. Combined with hardware telemetry from Intel Device IQ, that cadence is intended to give support teams a near real-time view of device behaviour before an employee raises a helpdesk ticket.

Intel presented the integration as part of its software ecosystem work around business PCs, where performance, responsiveness and battery life are closely linked to employee experience.

"Employee experience is closely tied to device performance and reliability," said Carla Rodríguez, VP of Client Software Ecosystem at Intel. "By integrating Intel Device IQ with ControlUp's real-time DEX telemetry and validating ControlUp as an Intel vPro Certified Application, enterprises gain deeper insight into device health-including performance, responsiveness, and battery life. Together, we're enabling IT teams to take a more proactive approach to managing endpoints and delivering better employee experiences."

The deal highlights how device makers and endpoint software suppliers are seeking tighter links between hardware data and workplace management tools as enterprises look for earlier warning signs of performance issues.